Refund Policy

It is especially important to us that you are satisfied with your purchase. Please contact our Customer Care team for assistance with technical troubleshooting or any other issues or concerns. Refunds will be issued in the same form of payment and may be requested via phone, chat or email.

No refunds will be issued for:

  • Failure to pass quizzes, final exam or any other in-course assessment requirements within the allotted attempts (per course guidelines);
  • Failure to pass identity validation requirements (including biometrics, security questions or any other required methods, per course guidelines);
  • Course expirations (per course guidelines);
  • Expedited processing or mailing of certificates once the requested expedite has been fulfilled as promised;
  • Driving records, where the record has been processed.

Online Courses

If you have not yet attempted a test or exam requested or been issued a certificate, or completed the course, you may be eligible for a refund. If you meet these criteria, you must submit your request within 30 days of purchase along with proof of purchase and an explanation for the refund request.

If you have already started your course, a $5 administrative fee will be deducted from the refunded amount.

Live/VILT Courses

Refunds for live or virtual instructor-led courses must be requested within 30 days of purchase and at least 14 days prior to course date. Please refer to the course-specific terms and conditions for the rescheduling policy to avoid any additional fees.

Physical Products

To cancel your order before it ships, please submit a refund request within 24 hours of purchase.

If you are not completely satisfied with your order, you may submit a refund request within 30 days of purchase. Refund requests must be accompanied by a copy of the original packing list or invoice, and item must be returned in resalable condition to:

Certus
Attn: Fulfillment Department
225 East Robinson Street, Suite 570, Orlando, FL 32801

If you receive an item that is damaged or defective, please submit a replacement request with a picture of the damaged item to our Customer Care team.

If you have not received your order within 14 days of purchase, please submit a request for a free replacement to our Customer Care team.*

Downloadable Material

Some courses may have a downloadable Study Guide available for purchase, either within the course or individually as a separate download. Study Guides require a PDF reader to download and open and may be password protected. Study guides that have not been downloaded are eligible for refund for students who have not yet completed their course.

Bulk Purchases

Bulk order refunds may be processed on a pro rata basis for purchases within the last 30 days and will only apply to unredeemed codes.

Premier Pass

Some programs may include an option to purchase Premier Pass access. In these instances, students may be eligible for free re-registration, extensions or unlocks per course policy. For product-specific Premier Pass terms, please review any specific terms during registration and contact us regarding any questions.

All Premier Pass refund requests must be submitted prior to starting the course and prior to utilizing any benefits.

Course-Specific Policies

Any course-specific terms, conditions or policies will be presented during registration, and any inconsistent policies will supersede those listed on this page. If you would like to inquire if there are any specific terms or policies for the product you are looking to purchase, please contact us.

IF THESE TERMS OF USE ARE NOT ACCEPTABLE IN FULL, YOU MUST IMMEDIATELY TERMINATE YOUR USE OF THIS SITE.

*Certificates are not shipped until course requirements are met, regardless of purchase date.